We will be attending the New York Toy Fair and be out of town from Thursday 02/16/2017 to Friday 02/24/2017. Please account for a delay in shipping on orders placed during this time frame.  I apologize for any inconvenience this may cause. Thank you very much for your continued support!

Contact Information

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Contact Information

Need to get in touch with our amazing customer service professionals? Look no further!

Frequently Asked Questions:

  • Whats your part replacement policy, or how do I get parts?
    Order new parts online here or check out our warranty for more info.
  • When will I get my shipment?
    Most shipments leave our warehouse within 1-2 business days of placing your order. You will also need to consider the transit time for the shipping method you chose. For a full run-down of shipping info, read the shipping section of the Customer Service help pages.

Need More Help?

Email us at info@owirobot.com or contact us by Snail Mail or Phone: 


  •  Phone:

    (310) 515-6800 
    Order via Phone: Mon - Fri, 8am - 4pm PST
    Customer Service: Mon - Fri, 8am - 4pm PST

    310-515-0927 (fax)

  • Address:

    OWI, Inc. 
    17141 Kingsview Avenue  
    Carson, CA 90808