Need to get in touch with our amazing customer service professionals? Look no further!

Frequently Asked Questions:

• Where can I get order status?
  Up to the minute order status is available on your order management page.

• Whats your part replacement policy, or how do I get parts?
  Order new parts online here or check out our warranty for more info.

• When will I get my shipment?
  Most shipments leave our warehouse within 1-2 business days of placing your order. You will also need to consider the transit time for the shipping method you chose. For a full run-down of shipping info, read the shipping section of the Customer Service help pages.

Need More Help?

Email us at info@owirobot.com or contact us by Snail Mail or Phone: 

•  Phone:

  (310) 515-6800 
  Order via Phone: Mon - Fri, 8am - 4pm PST
  Customer Service: Mon - Fri, 8am - 4pm PST
  
  703-839-8611 (fax)

• Address:

  OWI, Inc. 
  17141 Kingsview Avenue  
  Carson, CA 90808