Software will not work with my 64-bit Windows computer.
Download our new 64-bit interface for the 535-USB here
WINDOWS 8.1 AND 10 WORKAROUND CLICK HERE. DISCLAIMER:NOT AN AUTHORIZED OR APPROVED UPDATE. THIS LINK WAS PROVIDED BY A CUSTOMER USING WINDOWS 8.1
If your USB shows up as disconnected
You have to first power on the robot arm, wait a couple of seconds then plug the USB cable to your computer.
***Note: If you need a replacement part you can order it online here, http://www.owirobot.com/pages/Parts-Order-Form.html or fill out the warranty form in the back of your manual and send it to:
Fax: (310) 515-0927