Customer Service

Most common customer queries

Order Status

Has my order shipped yet?
When will I receive my order?
What shipping address did I use?

International Orders

Shipping outside of the US?
Shipping inside the US?

Product Warranty

Broke or lost a part of your kit?
Need new parts sent to you?

My Account

How do I change my password or email?
How do I change subscription options?

Contact Us

310-515-6800

Customer Service & Phone Hours:
Monday - Friday: 8:00am - 2pm PST except for Holidays

E-mail Customer Service for Help

Other helpful information

Product Information

If you have a question about our products, they may be answered here.

Shipping

Looking for info on our shipping policies and methods?

News & Press

Are you a member of the media looking for more information or images for your publication?

About Us

Learn about our decades of experience and how this award-winning robotics and science kit company came to be.

Robot Troubleshooting

Answers to questions about the inner workings of our Robotikits.

Privacy & Security

We take your privacy and security seriously. Learn more and read our official policy here.